Privacy policy

Last updated: March 22, 2026

Azhara (“we”, “our”, “us”) is committed to protecting your personal information and maintaining your trust.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or contact us through https://azhara.co.in/.

This website is operated by Azhara, based at Morkas Mohalla, Zampa Bazaar, Surat – 395003, Gujarat, India.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Details

Name, phone number, email address, shipping address, and billing address.

Payment Information

Payment details such as UPI, card, net banking, wallet, or other payment method information are processed securely through authorized payment gateways.

We do not store your full card details, UPI PIN, banking password, or complete payment credentials on our servers.

Order Details

Products purchased, order value, payment status, delivery details, return/exchange requests, refund details, and customer preferences.

Device and Usage Information

IP address, browser type, device information, pages visited, time spent on the website, and interaction with our website.

Communication Data

Messages, queries, WhatsApp messages, emails, calls, feedback, or support requests shared with our customer support team.

We collect this information directly from you when you browse our website, place an order, make a payment, request support, or contact us.

2. How We Use Your Information

We use your information for the following purposes:

  • To process, confirm, and deliver your orders.
  • To communicate order updates, payment status, shipping details, and delivery status.
  • To provide customer support.
  • To handle returns, exchanges, refunds, and cancellation requests.
  • To verify Cash On Delivery orders, if required.
  • To improve our website, products, services, and customer experience.
  • To send promotional messages or offers, only if you have opted in.
  • To detect and prevent fraud, misuse, fake orders, or unauthorized activity.
  • To comply with legal, tax, accounting, and regulatory requirements.

3. Sharing of Information

We share customer information only when required to operate our business and provide our services.

Your information may be shared with:

Website Platform

Our website is hosted on Shopify, which helps us operate our online store and manage order-related data.

Payment Gateways

Payment gateway providers are used to securely process online payments, refunds, failed payments, and transaction-related support.

Delivery Partners

Courier and logistics partners receive necessary order and contact details to deliver your products.

Service Providers

We may use service providers for communication, customer support, analytics, marketing, fraud prevention, and website improvement.

Legal Authorities

We may share information if required by law, legal process, government request, or regulatory requirement.

We do not sell, rent, or trade your personal information to third parties.

4. Data Storage and Retention

Your information is stored securely through trusted platforms and service providers.

We retain your personal information only for as long as required for order fulfillment, customer support, refunds, returns, legal compliance, tax records, fraud prevention, and business purposes.

When the information is no longer required, we may delete, anonymize, or securely store it as per applicable requirements.

5. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and understand how customers interact with our website.

Cookies may be used for:

  • Website functionality.
  • Cart and checkout experience.
  • Website performance and analytics.
  • Marketing and promotional purposes.
  • Fraud prevention and security.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website features or shopping experience.

6. Marketing Communications

If you choose to receive promotional messages, we may send you offers, updates, or marketing communication through email, SMS, WhatsApp, or other available channels.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

7. Your Rights

You may contact us to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Opt out of marketing communications.
  • Request deletion of your personal information, subject to legal, tax, order, fraud prevention, or business record requirements.

To exercise these rights, please contact us using the details mentioned below.

8. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Online payments are processed through secure and authorized payment gateway providers.

However, no online platform or electronic storage method can guarantee complete security.

9. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor, we may take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites, tools, or services.

We are not responsible for the privacy practices, policies, or content of third-party websites. Customers are advised to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date. Customers are encouraged to review this page periodically.

12. Contact Us

For any questions regarding this Privacy Policy, personal data, orders, payments, shipping, returns, exchanges, refunds, or support, please contact us:

Azhara
Email: azharaindia@gmail.com
Phone / WhatsApp: +91 82387 27427