Refund policy

At Azhara, we focus on delivering quality products with proper printing, stitching, finishing, and packaging. Please read our Return, Refund & Cancellation Policy carefully before placing your order.

1. Return & Exchange Window

We offer a 7-day return and exchange policy from the date of delivery.

Customers must raise a return or exchange request within 7 days of receiving the product. Requests raised after 7 days of delivery will not be accepted.

2. Eligibility for Return & Exchange

A product will be eligible for return or exchange only if all the following conditions are met:

  • The product is unused, unwashed, and in its original condition.
  • The tie zip seal tag is intact and not removed, damaged, or tampered with.
  • All original tags, packaging, and labels are intact.
  • The product is not altered in any way.
  • The product does not show any signs of use, wear, washing, stains, perfume, or damage.

If the above conditions are not met, the return or exchange request may be rejected after inspection.

3. Tie Zip Seal Tag Condition

Each product comes with a tie zip seal tag for quality and security purposes.

If the tie zip seal tag is removed, broken, damaged, or tampered with, the product will not be accepted for return or exchange.

Products that show signs of use, wear, washing, or damage will also not be accepted for return or exchange.

4. Valid Reasons for Return or Exchange

Returns or exchanges are accepted in the following cases:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defect.
  • Size issue, subject to product availability.
  • Customer does not like the product, provided the product is unused, unwashed, undamaged, and the tie zip seal tag is intact.

All products go through quality checks before dispatch. However, if you receive a wrong, damaged, or defective product, please contact us within 7 days of delivery.

5. Return & Exchange Process

To request a return or exchange:

  1. Contact us within 7 days of delivery.
  2. Share your order details, reason for the request, and product images if required.
  3. Our team will review your request and confirm eligibility.
  4. Once approved, we will guide you with the next steps for return or exchange.

Return or exchange approval is subject to product inspection and policy eligibility.

6. Exchange Policy

Exchanges are allowed for size issues or eligible cases mentioned in this policy.

Exchange is subject to product availability. If the requested size or product is not available, a refund may be processed as per our refund policy.

Only one exchange per order is allowed.

7. Refund Policy

Customers can request a refund for eligible return cases.

Refunds are processed only after the returned product is received and passes our quality inspection.

Once approved, the refund amount will be processed within 10–15 business days.

For prepaid orders, approved refunds will be processed to the original payment method wherever possible. Refund timelines may also depend on the payment gateway, bank, or card issuer.

For Cash on Delivery orders, approved refunds will be processed via bank transfer or UPI after collecting the required refund details from the customer.

8. Failed or Duplicate Payment Refunds

If a customer’s amount is debited due to a failed or duplicate payment, the refund will be processed as per the payment gateway and bank timelines after verification.

Customers can contact us with the payment details for support in such cases.

9. Non-Acceptance of Returns or Exchanges

Returns or exchanges will not be accepted in the following cases:

  • Product is used, worn, washed, stained, or damaged.
  • Tie zip seal tag is removed, damaged, broken, or tampered with.
  • Original tags, labels, or packaging are missing.
  • Product is altered in any way.
  • Return or exchange request is raised after 7 days of delivery.
  • Product does not pass quality inspection after return.

10. Order Cancellation

Customers can request order cancellation at any time by contacting our support team with their order details.

If the order has not been dispatched, the cancellation will be processed directly.

If the order has already been dispatched, our team will assist the customer with the next available option, including cancellation, return, exchange, or refund as per this Return, Refund & Cancellation Policy.

For prepaid cancelled orders, the refund will be processed to the original payment method wherever possible within the applicable bank or payment gateway timelines.

For Cash On Delivery orders, no refund is applicable if no payment has been collected.

11. Contact Us

For any return, exchange, refund, cancellation, or support queries, please contact us:

Email: azharaindia@gmail.com
Phone: +91 82387 27427
Website: https://azhara.co.in