Terms of service

These Terms of Service (“Terms”) govern your use of the website https://azhara.co.in/ and the services provided by Azhara (“we”, “our”, “us”).

By accessing our website or purchasing from our store, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return, Refund & Cancellation Policy.

Please read these Terms carefully before using our website or placing an order.

1. Eligibility and Use

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or guardian.

You agree to provide accurate, complete, and updated information while placing orders and using our services.

You are responsible for maintaining the confidentiality of your account details, contact information, and order information.

2. Products and Information

Azhara offers ready-to-wear women’s apparel and fashion products.

We try our best to display product details, images, colours, sizes, prices, and descriptions as accurately as possible.

However, slight variations in colour, appearance, or print placement may occur due to lighting, photography, screen settings, or device display differences.

Customers are requested to check product details, size information, and policies before placing an order.

We reserve the right to modify, update, or discontinue any product at any time without prior notice.

3. Ready-to-Wear Products

Azhara sells ready-to-wear women’s apparel and co-ord sets.

Unless clearly mentioned on a specific product page, our products are not custom-made, personalized, or made-to-order for individual customers.

Customers can select from the available products, sizes, and options listed on our website.

4. Orders and Acceptance

Placing an order on our website is considered an offer to purchase.

We reserve the right to accept, reject, or cancel any order due to product unavailability, incorrect pricing, payment failure, incomplete address, suspected fraud, failed verification, or any other unavoidable reason.

Orders are confirmed only after successful payment confirmation for prepaid orders or order confirmation for Cash On Delivery orders.

Customers may request cancellation, return, exchange, or refund as per our Return, Refund & Cancellation Policy.

If a prepaid order is cancelled from our side, the eligible refund will be processed as per our Return, Refund & Cancellation Policy.

5. Pricing and Payments

All prices listed on the website are in Indian Rupees (INR).

We reserve the right to change prices at any time without prior notice. The price shown at checkout at the time of placing the order will be considered final.

Payments can be made through available payment options such as UPI, cards, net banking, wallets, or Cash On Delivery.

Customers agree that all payment information provided is accurate, valid, and authorized.

For failed, duplicate, or debited payment issues, customers can contact our support team for assistance.

6. Cash On Delivery

Cash On Delivery is available for orders across serviceable locations in India.

Customers can select the Cash On Delivery option at checkout.

For order confirmation and smooth delivery, our team may contact the customer through call or WhatsApp before dispatch.

7. Shipping and Delivery

Orders are processed, shipped, and delivered as per our Shipping Policy.

We aim to deliver orders within the estimated timeline, but delivery delays may occur due to courier delays, public holidays, weather conditions, regional restrictions, high order volume, or other external factors.

Customers are responsible for providing correct shipping address, mobile number, and email ID while placing an order.

If there is any delivery issue, delay, or failed delivery attempt, customers can contact our support team for assistance.

8. Returns, Exchanges, Refunds, and Cancellation

Returns, exchanges, refunds, and cancellations are handled as per our Return, Refund & Cancellation Policy.

Customers are requested to read the policy carefully before placing an order.

Return or exchange requests must be raised within the applicable return window and must meet the eligibility conditions mentioned in our policy.

9. Intellectual Property

All content on this website, including images, designs, logos, text, graphics, product photos, and layout, is the property of Azhara or used with permission.

You may not copy, reproduce, distribute, modify, or use any content from this website without prior written permission from Azhara.

10. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, communication tools, or analytics services.

These third-party services may have their own terms and privacy policies.

We are not responsible for the policies, actions, errors, delays, or failures of third-party service providers, but we will assist customers wherever possible for order, payment, or delivery-related issues.

11. User Conduct

You agree not to use the website for any unlawful, harmful, fraudulent, or unauthorized activity.

This includes misuse of the website, placing fake orders, providing false information, attempting unauthorized access, spreading harmful content, or interfering with the website’s functionality.

We reserve the right to restrict access, cancel orders, or take necessary action if suspicious or fraudulent activity is detected.

12. Limitation of Liability

Azhara will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our liability, if any, will be limited to the amount paid by the customer for the product in question, as permitted by applicable law.

13. Disclaimer

All products and services are provided as described on the website and as per our applicable policies.

We do not guarantee that the website will always operate without interruption, errors, or technical issues.

We reserve the right to update, modify, suspend, or discontinue any part of the website or service at any time.

14. Indemnity

You agree to indemnify and hold Azhara harmless from any claims, damages, losses, liabilities, or expenses arising from your misuse of the website, violation of these Terms, or breach of applicable laws.

15. Termination

We reserve the right to suspend or terminate access to our website or services if a user violates these Terms or engages in suspicious, fraudulent, or harmful activity.

16. Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in Surat, Gujarat, India.

17. Changes to Terms

We may update these Terms from time to time.

Updated Terms will be posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms.

18. Contact Information

For any questions regarding these Terms, orders, payments, shipping, returns, exchanges, refunds, or cancellations, please contact us:

Azhara
Email: azharaindia@gmail.com
Phone / WhatsApp: +91 82387 27427

Business Address:
Morkas Mohalla, Zampa Bazaar,
Surat – 395003, Gujarat, India